Nearly 7% of all of the donations that nonprofits receive comes from online sources, but harnessing the power of the Internet and Social Media tends to be less about collecting money and more about increasing interest in your NFP.
While social media is a great way to share stories about your nonprofit and strengthen supporters’ connection to your cause, there are downfalls to using the platform. The following is a list of some common pitfalls that nonprofit’s experience when they rely too heavily on social media channels to spread their message.
It’s Expensive
Advertising on social media isn’t free, and even though Facebook and other social media platforms sometimes offer discounts, click-thru ads, sponsored posts and other marketing campaigns, it can be still extremely expensive.
NFPs must control costs by using tools that allow them to test messages, manage start and kill dates for ads, and set budgets to keep an eye on ad costs to make social media campaigns worthwhile.
Many Social Media Channels Offer Low ROI
It would be easier to justify expensive advertising on social media if these campaigns at least generated high returns on this investment. But, the truth of the matter is that they simply don’t. Facebook offers the ability to connect, like and share with nonprofits, as well as the capacity to donate directly, and yet only provides a 3% increase in reach.
Other social media platforms, such as Instagram, make it easy to like photos and gain followers, who seldom, if ever, react to direct calls to action made on the platform. Snapchat’s ROI is even worse, as it doesn’t allow online donations directly from its app and nonprofits can’t even share a link to their website.
Despite the low returns on the time and money invested in social media, it’s still a great way to increase awareness about the good work that nonprofit accomplish. You can start conversations with others about the difference specific nonprofits are making in their communities, as an example.
NFPs should keep their objectives in mind, use targeting and segmentation to make certain that they are reaching the correct audience with their messages and set realistic goals when creating their social media marketing campaigns.
Focusing on Social Media Makes it Easy to Forget about Other Ways to Connect with Supporters
While social media seems to be all the rage these days, direct appeals and calls to action made on a nonprofit’s website, as well as in emails, newsletters and direct mail cost less to create and still generate most of the donations that are received by nonprofits.
NFPs that focus exclusively on social media marketing are likely missing out on ways to connect and raise funds that are less expensive and that offer a much higher return on the cost that is invested.
Trolls and Depressing News can Damage Social Media Marketing Efforts
Not every visitor to your nonprofit’s social media accounts is there to connect and share with you in a positive, meaningful manner. There are individuals who surf the Internet looking to join in on conversations with the deliberate intention to create as much chaos and ill will as possible.
Sometimes in the comments section and elsewhere, visitors may share depressing news or memes that feature disturbing text or images. NFPs must take care to monitor and moderate their social media accounts to protect the reputation of the NFP. Care must also be taken when responding to potentially negative or offensive posts to avoid encouraging or “feeding” trolls.
Social media is a great way to increase awareness about your NFP’s mission. The high cost of social media marketing campaigns, and the low returns that they offer, means that most non-profits should continue to include other more traditional methods of communication and fundraising in their strategic marketing plans in addition to their social media marketing efforts.